Step 1 — Keep Your Receipt
A clear photo is enough.
Step 2 — Submit a Claim
- Go to Help Portal → “Pricing Issue”
- Upload your receipt
- Add store location
Step 3 — Store Investigation
Our operations team will check:
- POS configuration
- Promotion setup
- Transaction history
Step 4 — Refund & Fix
If confirmed, a refund will be issued and the store system will be corrected.